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Terms & Conditions

Copyright and Trademark Notices
All content included on this site, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of 2Destino Ltd or its content suppliers and protected by United Kingdom and International Copyright laws.

2Destino Ltd is a company registered in England and Wales. Company No. 5952503.

Registered office:

72 High Street,
Brierley Hill
West Midlands
DY5 3AW

VAT No. 896 3323 89

Please Note
We have taken every effort to design our Web site to be useful, informative, helpful, honest and fun. Hopefully we've accomplished that - and would ask that you let us know if you'd like to see improvements or changes that would make it even easier for you to find the information and products you need and want.

All we ask is that you agree to abide by the following Terms and Conditions. Take a few minutes to look them over because by using our site you automatically agree to them. Naturally, if you don't agree, please do not use the site. We reserve the right to make any modifications that we deem necessary at any time. Please continue to check these terms to see what those changes may be! Your continued use of the 2Destino.com web site means that you accept those changes.

THANKS AGAIN FOR VISITING!

Liability
In no event (except for death and personal injury arising from our negligence) shall we be liable for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the Site or your use of or reliance upon the Content or any information you obtain by means of the Site whether based on contract, tort, negligence, statutory duty or otherwise, even if we or any of our suppliers has been advised of the possibility of such loss or damage.

Your statutory rights in relation to any goods or services purchased through the Site are not affected.

Links To Other Sites
We sometimes provide referrals to and links to other World Wide Web sites from our site. Such a link should not be seen as an endorsement, approval or agreement with any information or resources offered at sites you can access through our site. If in doubt, always check the Uniform Resource Locator (URL) address provided in your WWW browser to see if you are still in a 2Destino.com-operated site or have moved to another site. 2Destino.com is not responsible for the content or practices of third party sites that may be linked to our site. When 2Destino.com provides links or references to other Web sites, no inference or assumption should be made and no representation should be inferred that 2Destino.com is connected with, operates or controls these Web sites. Any approved link must not represent in any way, either explicitly or by implication, that you have received the endorsement, sponsorship or support of any 2Destino.com site or endorsement, sponsorship or support of 2Destino.com, including its respective employees, agents or directors.

Product Descriptions
2Destino Ltd attempt to be as accurate as possible. However, 2Destino Ltd does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current or error-free. If a product offered by 2Destino Ltd is not as described, your sole remedy is to return it in an unused condition and in original packaging.

IMPORTANT:
The price of each product is clearly stated on our site. It is possible that customs may impose additional import duties and charges to orders outside of the UK. Unfortunately, this is outside our control and as such you, the customer, will be responsible for any such charges. 2Destino Ltd are not responsible for these additional charges.

We advise against confectionery, candle and other perishable deliveries to warmer countries and/or in the UK summer months when temperatures are high. We have no control over temperatures during national or international deliveries and so we cannot accept responsibility for any deliveries that have been heat damaged.

Payment
Payment can be made by credit/debit card online, using the various cards shown on the Site. Payment will be debited from your account immediately after you place your order.

You may also order by telephone from 9:00am to 5:00pm GMT Monday to Friday, by calling 020 8815 9933. Please make sure you have the product codes available and the exact quantities, along with your shipping address and payment details to hand.

By placing your order by telephone or postal order, you agree that you have read, understand and fully agree to these terms and conditions.

Our Returns and Refund Policy
2Destino Ltd pride ourselves on offering high quality products and first class customer service. When you receive your products, we want you to be 100% satisfied and nothing less! Therefore, we offer a 100% money-back guarantee on all of our products except personalized items (including prepared favours), edible items, personalised products and petals. Please note that prepared favours, edible items, personalised products and petals are non-returnable and exchanges or refunds will not be authorised on these type of items.

If for any reason you are not completely satisfied with your purchase, please send us an email using our online contact form or call us on 020 8815 9933, within 10 days from the date your items were despatched, so we can authorise your return. Items sent back to us that are not authorised or are outside our terms and conditions will NOT be accepted and will be returned to you at a cost of £4.95 to cover postage and handling fees. If you do not agree to pay the £4.95 for us to return the items, then they will not be re-delivered and all items will be destroyed after 7 days of us receiving the goods.

Please note that ALL returns must be authorised and sent back to us within 10 days from the date of despatch, unused, in original packaging and in a resellable condition for an exchange or full refund. We reserve the right to reject any returns and exchanges that do not meet these conditions. All delivery and handling costs are non-refundable.

When returning your items, please make sure to include the original invoice otherwise your returns procedure will be delayed. We advise that you return your items on a Recorded Delivery service that requires a signature for proof of delivery as 2Destino Ltd will NOT accept any responsibility for items that get lost in the post or undelivered. It is your responsibility to ensure items are safely returned to us within the 10 day returns period.

It is your responsibility for the cost of returning the goods.

All credit card refunds will be subject to a 5% transaction fee.

Order Cancellations
You have the right to cancel your order provided that the item(s) have not been despatched.

All cancellations will incur a 20% cancellation and administration fee. We will not accept cancellations on personalised items and prepared favours.

Claims for Loss or Damage & Discrepancies
Any claims for loss or damage to a parcel or it's contents including discrepancies must be reported to 2Destino Ltd immediately by phone and in writing within 3 business days from receipt of goods.

All damaged items MUST be returned to 2Destino Ltd, before replacements can be sent out. You will be credited for the return postage.

On SALE Items
All products purchased on SALE are non-returnable, and exchanges or refunds will not be authorised on these products.

Ordering Personalised Items
2Destino Ltd will print your personalised items exactly as you enter them when you place your order. It is NOT the responsibility of 2Destino Ltd to correct spellings, add punctuation or insert capital letters. Please ensure that you enter any text as you wish it to appear on your personalised item.

Revisions to these Terms and Conditions
We reserve the right to change these terms and conditions at anytime. By continuing to use the Site following any such change you will be deemed to have accepted such change. It is your responsibility to check regularly to determine whether these terms and conditions have been changed. If you do not agree to any such change you must immediately stop using the Site.

Jurisdiction and Other Points to Consider
If you use our site from locations outside of the UK, you are responsible for compliance with any applicable local laws.

These Terms of Use shall be governed by, construed and enforced in accordance with the laws of England and Wales. Any action you, any third party or we, bring to enforce these Terms, or in connection with any matters related to this Web Site, shall be brought only in the courts of England and Wales and you expressly consent to the jurisdiction of said courts.

To the extent you have in any manner violated or threatened to violate 2Destino.com and/or its affiliates' intellectual property rights, 2Destino.com and/or its affiliates may seek injunctive or other appropriate relief in any court in the UK, and you consent to exclusive jurisdiction and venue in such courts.

Any other disputes will be resolved as follows:

If a dispute arises under this agreement, we agree to first try to resolve it with the help of a mutually agreed-upon mediator in the following location: UK. Any costs and fees other than solicitor fees associated with the mediation will be shared equally by each of us.

If it proves impossible to arrive at a mutually satisfactory solution through mediation, we agree to submit the dispute to binding arbitration at the following location: UK. Judgment upon the award rendered by the arbitration may be entered in any court with jurisdiction to do so.

2Destino.com may modify these Terms of Use, and the agreement they create, at any time, simply by updating this posting and without notice to you. This is the ENTIRE agreement regarding all the matters that have been discussed.

The application of the United Nations Convention on Contracts for the International Sale of Goods, as amended, is expressly excluded.